Please take note of a couple of things:

• Ensure that the person who is picking up is named in your account, as they will be asked to show Government issued photo ID in the same name as the order.   E.g. "Jane and John Doe", or "Jane Doe and Mary Black" etc. 
• Orders placed without a pick up time will be cancelled.  We suggest you place a pick-up time in your cart first. 
• Place your orders ONCE each week.
• Only order what your household can reasonably consume in the next couple of days, as the food does not last long after pick up.  We reserve the right to reduce quantities ordered to ensure we can serve as many people as possible with the food available.   
• As a food rescue participant, please ensure you inspect all items received immediately before you consume them. We inspect them when they arrive and are ordered; you need to also inspect for food safety before consuming.
  
  DO NOT DO THESE THINGS:
• Do not order food to distribute to others. We need to be able to contact recipients when there are food safety recalls, so we need to have correct and accurate records.  
• If you do not pick up the food you ordered, and you didn't contact us an hour in advance, you will not be allowed to order again for a specific period.  Your order must be thrown out - it cannot be restocked.
• If you attempt to return or resell products obtained from the food rescue, this will result in a lifetime ban.